Name: Woolmere
Address: 1560 Lasalle Blvd, Sudbury, ON P3A 1Z8, Canada, CA
Telephone: +1 (705) 960-7035

Conditions

Rugs, runners, doormats, and rug pads may be returned within 30 days of delivery provided they are unused, unrolled onto flooring for inspection purposes only, free of stains, odors, pet hair, or pile damage, and returned in their original protective poly wrapping with cardboard core tube and end caps intact; custom-cut, made-to-order, and clearance items marked final sale at purchase are not eligible for return under this policy.

For hygiene, biosecurity, and quality-assurance reasons, Woolmere cannot accept returns of rugs or pads that have been walked on, installed, or exposed to soiling, moisture, odor, or allergens, nor custom-cut sizes, made-to-order weaves, or remnant and clearance rugs sold as final sale; attempting to return such items may result in the refund being declined or reduced by a restocking assessment fee reflecting the item's diminished resale value.

How to send a rug back

Submit return request to support email with order number in en
Receive RMA return authorization and return address in en
Pack items securely in original protective packaging with seals intact in en
Receive the refund within 3-10 business days after the returned item passes inspection in en

Who pays return shipping

If the rug is defective, damaged, or not what you ordered, we handle shipping, either a prepaid label or a scheduled courier pickup. If you changed your mind, you cover return shipping; we deduct nothing further.

Refund timing and method

Refunds go out within 3 business days after the rug passes inspection. Cash-on-delivery orders are refunded by bank transfer to an account you specify; bank-transfer orders return to the same account. Banks typically post it within 1-5 business days.

What each situation looks like

Situation	What we do	Cost to you
Damaged in transit	Replacement or full refund	None
Wrong item delivered	Right rug shipped, wrong one picked up	None
Parcel lost	Replacement or full refund once the courier confirms the trace	None
Faulty on arrival	Replacement or full refund	None
Changed your mind	Full refund of the rug's price	Return shipping only

Exchanges

Want a different size or pattern instead? Follow the return steps and place a new order; we refund the returned rug as soon as it arrives. If the swap is our error, the new order ships free.

Cancelling an order

Cancel any order at no charge before it leaves our warehouse. Email [email protected] with your order number. Once it's shipped, the return process takes over.

Questions about this policy

Write to [email protected] or call +1 (705) 960-7035 during Mon-Fri 08:30-17:30. We answer every request within one business day.

Merchant: Woolmere Home Goods Inc.
Registered address: 1560 Lasalle Blvd, Sudbury, ON P3A 1Z8, Canada
Email: [email protected]
Phone: +1 (705) 960-7035
Working hours: Mon-Fri 08:30-17:30
Registration: BN: 146382133RC0001