Name: Woolmere
Address: 1560 Lasalle Blvd, Sudbury, ON P3A 1Z8, Canada, CA
Telephone: +1 (705) 960-7035

Delivery methods

Doorstep delivery

Tracked courier delivery to your address, building, apartment, city and postal code. A signature may be requested for orders above $350 CAD.

Pickup point

Collect at a partner pickup point or parcel locker near you. The rug is held for 7 days before it's returned to us.

Timeframes and costs

Service	Delivery time	Cost
Purolator	2-5 business days	$18.99
Canada Post	4-9 business days	$12.50

Timeframes count business days from dispatch. Remote areas can add 1-2 days.

Order processing

Orders placed before 11:00 on a business day ship the same day. Orders after the cutoff, on weekends or public holidays ship the next business day. A confirmation email with your order number goes out as soon as you order.

Every rug is rolled face-in around a rigid cardboard core tube to preserve pile direction and prevent creasing, then wrapped in heavy-duty stretch poly film to guard against moisture and abrasion during transit. Corners and roll ends receive reinforced kraft-paper capping and polyethylene end caps, with strapping bands applied at intervals to prevent unrolling; larger orders are further secured on a pallet or in a corrugated outer sleeve for additional impact protection.

Tracking your parcel

Once a rug leaves our fulfillment facility, an automated tracking number is generated and emailed and, where a mobile number is provided, sent by SMS, allowing the customer to monitor transit status directly through the carrier's tracking portal until delivery confirmation.

Lost or delayed parcel

If tracking shows no movement for 5 business days, write to [email protected] with your order number. We open a trace with the courier and either resend the rug or refund it in full, your choice, within 10 business days of the claim.

Damaged on arrival

If a rug or rug pad arrives with visible transit damage, the customer should photograph the exterior packaging, the shipping label, and the damaged item before removing further wrapping, and must retain all packaging materials for possible carrier inspection. The customer must notify [email protected] within 48 hours of delivery with the order number and photographs attached; upon verification, Woolmere will arrange for a replacement rug, repair credit, or full refund at no additional cost to the customer, and will coordinate return pickup of the damaged item if required by the carrier's claims process.

Payment methods

Cash on delivery

Pay the courier when the rug is handed over. No prepayment is required.

Bank transfer

Pay into our company account; the details appear after checkout and in the confirmation email. The order ships once payment clears, usually within one business day.

We accept Cash on delivery, Bank transfer. We never ask for card or online-banking details by email or phone.

Delivery outside Canada

We ship to select countries. Shipping costs and timeframes for your destination appear at checkout, before you pay. Any import duties are the recipient's responsibility.

Questions about this policy

Write to [email protected] or call +1 (705) 960-7035 during Mon-Fri 08:30-17:30. We answer every request within one business day.

Merchant: Woolmere Home Goods Inc.
Registered address: 1560 Lasalle Blvd, Sudbury, ON P3A 1Z8, Canada
Email: [email protected]
Phone: +1 (705) 960-7035
Working hours: Mon-Fri 08:30-17:30
Registration: BN: 146382133RC0001