WoolmereFrequently Asked Questions
Find quick answers about orders, shipping timelines, fiber warranties, and how returns work.
How do I know what size rug fits my room?
Measure your floor space first, then leave at least a hand's width of floor showing around the rug edge. Our product pages list the exact rug dimensions in centimetres, not just small, medium or large.
How is my rug packed and how long does delivery take?
Every rug is rolled face-in, wrapped, then boxed to protect the pile and corners. Order before 11:00 on a business day and it ships that same day; exact delivery timing and shipping cost are listed on our delivery page.
Can I return a rug if it does not fit my room?
Yes. You have 30 days from delivery to return an unused rug in its original packaging. Contact us first so we can arrange the return.
Are these rugs really hand-knotted or are they machine-made?
Every rug listed as hand-knotted is tied by hand, row by row, on a loom. We state the construction method on each product page, so you know whether you are buying a hand-knotted, hand-tufted or machine-woven rug.