Maximizing Value & Shelf Life

A hand-knotted wool rug can stay in good shape for a long time if it gets rotated and vacuumed the right way. Most of the damage we see reported comes from sun exposure on one section and dirt worked into the base rather than the fiber itself wearing out.

Step-by-Step Daily Best Practices

Vacuum without the beater bar on wool pile, since a rotating brush can pull at the knots over time. Rotate the rug a quarter turn every few months so foot traffic and sunlight wear evenly across the whole surface instead of one corner.

Warranty & Doorstep Replacement Terms

If a rug arrives with a manufacturing fault, such as a loose fringe or an uneven edge, contact us with photos and we will sort out a replacement or return. Unused rugs can also be returned within 30 days of delivery in their original packaging.